AVAY

Support

Last updated 13 August 2026

Every AVAY question goes to one address, read by the people who build it. There is no ticket queue and no bot in front of it.

Get in touch

Email contact@avay.ai. Tell us what you were doing and what happened instead — and if it was in a meeting, roughly when, so the right logs can be found. We answer within one working day.

Before you write

The guide covers how meetings, notes and Memory work, what the AI participant does with what it hears, and how to turn transcription off. Two things account for most of what people ask:

• Nothing is being transcribed. Transcription is off until somebody turns it on, and the strip under the video says which it is. A meeting is never written down without that being visible in the room.
• The camera or microphone will not start. Another application usually still holds it — a second browser tab, or a call app in the background. Close that first: most platforms refuse to hand the same camera to two programs at once.

Your account and your data

Plans, invoices and cancellation are on the account page; cancelling takes effect at the end of the period you have paid for. To delete your account and everything recorded with it, email the address above and it is done within seven days — what that covers is set out in the privacy policy.